Terms of service

Last updated: [May 19, 2026]
Website: [https://f3.in.ua/]
Seller: Yuriy Vitaliyovych Zanyk, Sole Proprietor

1. General Provisions

1.1. This Agreement constitutes an official public offer—hereinafter referred to as the “Offer”—from F3 - Healthy Food Market, hereinafter referred to as the Seller, to enter into a contract of sale of goods with any natural or legal person who accepts the terms of this Agreement.

1.2. This Agreement is a public contract within the meaning of Article 633 of the Civil Code of Ukraine and an offer within the meaning of Articles 641–642 of the Civil Code of Ukraine.

1.3. This Agreement is publicly available on the Website at: [https://f3.in.ua/policy/].

1.4. Acceptance of the terms of this Agreement, i.e., acceptance of the offer, is constituted by the Buyer performing one or more of the following actions:

  • placing an order on the Website;
  • paying for the order;
  • registering a Personal Account;
  • checking the box to agree to the terms of this Agreement when placing an order or registering.

1.5. Acceptance of this Agreement means that the Buyer has fully familiarized themselves with its terms, understands their content, and agrees to them without any reservations.

1.6. If the Buyer does not agree to the terms of this Agreement, they are not entitled to place an order, register an account, or use the Site’s services for the purpose of purchasing goods.

2. Terms and Definitions

2.1. https://f3.in.ua/ — the online store’s website located at: \https://f3.in.ua/.

2.2. Seller — [Individual Entrepreneur Yuriy Vitaliyovych Zanyk], who sells goods through the Website.

2.3. Buyer — a natural or legal person who places an order on the Website and/or purchases Goods from the Seller.

2.4. User — any person who visits the Website, views products, creates an account, or uses the Website’s features.

2.5. Product — goods offered for sale on the Website.

2.6. Order — a properly submitted request by the Buyer to purchase the selected Product, placed via the Website or another agreed-upon communication channel.

2.7. Personal Account — the User’s personal section on the Site, accessible after authorization.

2.8. Payment Provider — a third-party service through which online payments are accepted.

3. Subject Matter of the Agreement

3.1. The Seller undertakes to transfer ownership of the Product presented on the Website to the Buyer, and the Buyer undertakes to pay for and accept the Product under the terms of this Agreement.

3.2. The name, assortment, specifications, price, availability, and other material terms regarding a specific Product are indicated on the corresponding Product page on the Website and/or during the Order placement process.

3.3. Images of the Product on the Website may differ slightly from the actual appearance of the Product due to color rendering, screen settings, lighting during photography, or updates by the manufacturer to the packaging design or individual elements.

4. Registration and Personal Account

4.1. The User may create a Personal Account on the Website by registering via email or third-party authentication services, including Google, if such functionality is available on the Website.

4.2. During registration, placing an Order, or using the Site, the User agrees to provide accurate, up-to-date, and complete information, including name, contact phone number, email, city, branch, or delivery address.

4.3. The Buyer is responsible for the accuracy of the data provided. The Seller is not liable for any failure to deliver, delay in delivery, or other consequences caused by incorrect, incomplete, or outdated information provided by the Buyer.

4.4. The User is solely responsible for maintaining access to their device, email, Google account, or other service used for authorization on the Site.

4.5. The Seller is not liable for the actions of third parties committed in the Buyer’s Personal Account if such actions became possible as a result of the Buyer losing control over their device, email, Google account, password, or other means of authorization.

4.6. The User has the right to request the Seller to delete their profile, unless otherwise restricted by legal requirements regarding document retention, record-keeping, reporting, or confirmation of fulfillment of obligations.

4.7. The Seller has the right to temporarily restrict access or block the User’s account in the event of:

  • suspicion of fraudulent activity;
  • use of another person’s payment details;
  • systematic placement of fictitious orders;
  • violation of the terms of this Agreement;
  • attempts to gain unauthorized access to the Site or its technical infrastructure;
  • other actions that may cause harm to the Seller, other users, or third parties.

5. Order Placement Procedure

5.1. The Buyer places an Order by selecting a Product on the Website, adding it to the shopping cart, filling in the required contact and shipping information, and confirming the Order.

5.2. Until the Order is confirmed, the Buyer may review and modify the selected Products, their quantity, contact information, delivery method, and payment method.

5.3. After placing the Order, the Buyer receives a notification that the Seller has received the Order via email, SMS, messenger message, push notification, status update in the Personal Account, or another available method.

5.4. Simply clicking the “Place Order” button on the Website does not guarantee the availability of the Product and does not imply automatic acceptance of the Order by the Seller for fulfillment.

5.5. The Order is considered accepted by the Seller for processing after the Seller confirms the Order or after the Order is assigned the corresponding status in the Website’s system.

5.6. The Seller has the right to contact the Buyer to clarify Order details, confirm Product availability, delivery method, address, contact information, or other material terms.

5.7. If the Product is actually out of stock, damaged, unavailable for shipment, or cannot be sold for other objective reasons, the Seller has the right to cancel the Order in whole or in part, notifying the Buyer thereof.

5.8. If a canceled Order or part thereof has already been paid for, the Seller shall refund the corresponding amount to the Buyer in a manner agreed upon by the parties or in another manner provided for by law and the rules of the payment provider.

6. Product Price and Payment Procedure

6.1. Prices for Products are listed on the Website in the national currency of Ukraine—the hryvnia.

6.2. The Seller has the right to unilaterally change the prices of the Goods until the Order is confirmed by the Seller.

6.3. The price of the Goods confirmed by the Seller in the Order shall not change for the Buyer after the Order is accepted for processing, except in cases of an obvious technical error or a change in the composition of the Order agreed upon by the parties.

6.4. Shipping costs, payment service fees, cash on delivery charges, or other additional expenses may be paid separately if this is explicitly stated during the Order placement process or provided for by the delivery service’s terms and conditions.

6.5. Payment may be made using the following methods:

  • online payment by bank card through a payment provider;
  • cash on delivery;
  • bank transfer;
  • any other method available on the Website at the time the Order is placed.

6.6. Online payments are processed through third-party payment services. The Seller does not control the technical infrastructure of payment systems and is not liable for temporary malfunctions, failures, or delays in their operation, provided such malfunctions are not caused by the Seller’s actions.

6.7. The Seller’s Website does not collect, process, or store the Buyer’s full bank card payment details, including the full card number, CVV/CVC code, or card expiration date. Such data is processed by the relevant payment provider.

6.8. The Seller may receive technical information about the payment from the payment provider: payment status, transaction ID, amount, date, masked card number, or other data necessary for payment confirmation, refunds, accounting, and Order fulfillment.

6.9. The Goods are considered paid for upon the actual receipt of funds in the Seller’s account or confirmation of successful payment by the payment provider.

6.10. The Buyer receives a document confirming payment or the execution of an electronic transaction in accordance with the procedure provided for by Ukrainian law and the technical capabilities of the Seller/payment provider.

7. Delivery and Receipt of Goods

7.1. Delivery of the Goods is carried out throughout Ukraine, except for territories where delivery is temporarily impossible or restricted by delivery services, government authorities, or force majeure circumstances.

7.2. The delivery methods available for a specific Order are indicated on the Website or agreed upon with the Buyer during Order confirmation.

7.3. Estimated delivery times depend on the availability of the Goods, the time required to process the Order, the Seller’s operating schedule, the selected delivery service, the delivery address, and other circumstances.

7.4. The risk of accidental damage or loss of the Goods passes to the Buyer upon receipt of the Goods by the Buyer or a person authorized by the Buyer, unless otherwise provided by law.

7.5. The Buyer is obligated to check the integrity of the packaging, the quantity of items, and the external condition of the Goods upon receipt. If any damage or discrepancies are found, the Buyer must document them in accordance with the delivery service’s rules and notify the Seller.

8. Returns, Exchanges, and Complaints

8.1. Returns and exchanges of Goods are carried out in accordance with Ukrainian consumer protection laws and the terms of this Agreement.

8.2. The Buyer has the right to contact the Seller regarding the exchange or return of Goods of satisfactory quality within the timeframes and under the conditions provided for by Ukrainian law. The general rule for non-food goods of good quality is 14 days, not counting the day of purchase, provided the goods have not been used and their marketable appearance, consumer properties, seals, labels, and receipt have been preserved. Law

8.3. Certain categories of goods of good quality may not be subject to return or exchange in accordance with Ukrainian law.

8.4. To initiate a return or exchange, the Buyer must contact the Seller using the contact information provided on the Website and provide:

  • the Order number;
  • full name or other details to identify the Order;
  • a contact phone number or email address;
  • the reason for the request;
  • a photo of the Product, packaging, or defect, if the request concerns damage or non-conformity.

8.5. If the Buyer has received a Product of inadequate quality, the wrong Product, or a damaged Product, the Buyer has the right to contact the Seller with a claim as provided by Ukrainian law.

8.6. Refunds are processed after the Seller receives the returned Product, inspects its condition, and confirms the grounds for the return, unless otherwise provided by law or a separate agreement between the parties.

8.7. Shipping costs for returns or exchanges are paid in accordance with Ukrainian law, the delivery service’s rules, and the grounds for the return.

9. Rights and Obligations of the Buyer

9.1. The Buyer has the right to:

  • receive the Goods in accordance with the terms of the confirmed Order;
  • receive information about the Goods, their price, payment, delivery, and returns;
  • contact the Seller with questions, complaints, or requests;
  • request a refund in cases provided for by Ukrainian law and this Agreement;
  • submit a request to delete their account or personal data within the limits provided for by law.

9.2. The Buyer is obligated to:

  • provide accurate information for processing and delivering the Order;
  • pay for the Order in the agreed manner;
  • receive the Goods in a timely manner;
  • inspect the Goods upon receipt;
  • not use the Website for fraudulent, illegal, or dishonest activities;
  • not transfer access to their account to third parties.

10. Rights and Obligations of the Seller

10.1. The Seller has the right to:

  • change the product range, prices, and descriptions of the Goods until the Order is confirmed;
  • cancel the Order in the event of a shortage of the Goods or the inability to fulfill the Order;
  • contact the Buyer to clarify the details of the Order;
  • refuse to process an Order in the event of suspected fraud, incorrect data, or a violation of the terms of this Agreement;
  • block or restrict the User’s account in the cases provided for in this Agreement.

10.2. The Seller is obligated to:

  • provide the Buyer with information about the Product and the terms of its purchase;
  • deliver the paid-for and confirmed Product to the Buyer, if it is in stock;
  • notify the Buyer of the inability to fulfill the Order;
  • refund the funds in cases provided for by the laws of Ukraine and this Agreement;
  • process the Buyer’s personal data in accordance with the Privacy Policy and the laws of Ukraine.

11. Intellectual Property

11.1. All materials posted on the Website, including the design, structure, texts, photographs, graphic elements, logos, illustrations, videos, program code, interface elements, and other content, are the intellectual property of the Seller or are used by the Seller on a lawful basis.

11.2. Copying, reproducing, distributing, modifying, publishing, commercially using, or otherwise using the materials of the Website without the prior written permission of the Seller is prohibited, except in cases expressly provided for by the laws of Ukraine.

11.3. The Buyer’s use of the Website does not imply the transfer to the Buyer of any intellectual property rights to the materials on the Website.

12. Liability of the Parties

12.1. The parties shall be liable for any failure to perform or improper performance of their obligations under this Agreement and in accordance with the laws of Ukraine.

12.2. The Seller shall not be liable for:

  • temporary unavailability of the Website;
  • technical failures in the operation of internet service providers, hosting providers, payment services, delivery services, OAuth services, or other third-party services;
  • the inability to fulfill the Order due to incorrect information provided by the Buyer;
  • the Buyer’s loss of access to their email, phone, Google account, or other means of authorization;
  • actions of third parties who gained access to the Buyer’s account through no fault of the Seller.

12.3. The Seller shall not be liable for the Buyer’s expectations regarding the Product if the Product complies with the description, specifications, and quality stated on the Website or by the manufacturer.

12.4. The Buyer is responsible for the accuracy of the information provided during registration, Order placement, payment, and delivery.

13. Force Majeure

13.1. The Parties shall be exempt from liability for the total or partial failure to perform their obligations under this Agreement if such failure resulted from circumstances of force majeure.

13.2. Circumstances of force majeure include, in particular: military operations, hostilities, occupation, terrorist acts, rocket attacks, air raid alerts, fires, floods, natural disasters, epidemics, pandemics, decisions by government authorities, disruptions in the operation of energy, transportation, banking, or telecommunications infrastructure, as well as other circumstances that the parties could not have foreseen or prevented.

13.3. A party that is unable to fulfill its obligations due to force majeure must notify the other party within a reasonable time after the occurrence of such circumstances, provided that such notification is technically feasible.

14. Confidentiality and Personal Data

14.1. By accepting the terms of this Agreement, registering on the Website, or placing an Order, the Buyer consents to the processing of their personal data by the Seller for the following purposes:

registration and authorization on the Website; processing, payment, and delivery of Orders; communication with the Buyer; processing inquiries, returns, exchanges, and complaints; compliance with the laws of Ukraine; ensuring the security of the Website and preventing fraud.

14.2. The detailed procedure for the collection, use, storage, transfer, and protection of personal data is set forth in the Privacy Policy, available at: [link to the Privacy Policy].

14.3. If the User logs in via Google or another third-party service, the Seller may receive a limited set of data provided by the relevant service, such as name, email, account ID, or profile picture, if necessary for account creation and login.

14.4. The Seller does not receive the User’s password from a Google account or other third-party authorization service.

14.5. The processing of personal data is carried out in accordance with the Law of Ukraine “On the Protection of Personal Data” and other applicable laws of Ukraine. The Law regulates relations related to the protection and processing of personal data, in particular regarding the right to privacy.

14.6. In the field of e-commerce, personal data must be used provided that conditions for its protection are established, and the use of such data for any purpose other than the execution of an electronic transaction is not permitted, unless otherwise provided by law or by agreement of the parties.

15. Notifications and Electronic Communication

15.1. The parties agree that notifications related to the performance of this Agreement may be sent via:

  • email;
  • SMS;
  • phone call;
  • messaging apps;
  • push notifications;
  • Personal Account;
  • other communication channels specified by the Buyer or available on the Website.

15.2. A notification is considered delivered to the Buyer if it was sent to the contact information provided by the Buyer during registration or when placing an Order.

15.3. The Buyer is obligated to ensure that their contact information remains up to date.

16. Amendments to the Agreement

16.1. The Seller has the right to unilaterally amend this Agreement.

16.2. The new version of the Agreement takes effect upon its publication on the Website, unless otherwise specified in the Agreement itself.

16.3. For Orders confirmed prior to the introduction of changes, the version of the Agreement in effect at the time of placing or confirming the relevant Order shall apply, unless otherwise provided by the laws of Ukraine.

16.4. The Buyer is obligated to independently verify the current version of the Agreement before placing an Order.

17. Dispute Resolution

17.1. The parties shall endeavor to resolve all disputes and disagreements arising between them in connection with the performance of this Agreement through negotiations.

17.2. The Buyer may submit a request or claim to the Seller using the contact information provided on the Website.

17.3. If the dispute cannot be resolved through negotiations, it shall be resolved in accordance with the laws of Ukraine.

18. Term of the Agreement

18.1. This Agreement shall remain in effect from the moment of its publication on the Website until it is revoked or replaced by a new version.

18.2. With respect to a specific Order, the Agreement shall remain in effect until the parties have fully fulfilled their obligations.